Our Guarantee & Warranty - Ashby Chimney Atlanta

The Ashby Chimney Atlanta Guarantee

We’ve been cleaning and repairing chimneys in Atlanta since 2002, and we’ve learned something the hard way: a handshake means nothing unless it’s written down. So we put ours on paper. Every Ashby Chimney Atlanta job, whether it’s a sweep in Virginia-Highland or a fireplace repair in Decatur, comes with a written price before any work starts and a written guarantee when the work is done. If a covered repair fails inside the guarantee period, we come back and fix it at no charge. That’s the 365-Day Done Right Promise. If it’s not done right, we make it right.

Call (678) 263-7908

What’s Covered

• Workmanship on every repair. If our repair fails during the guarantee period, we return and correct it at no charge. Free second visit, no fine print.
• Parts and materials. We install components from chimney-trade suppliers we trust: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Not whatever happened to be in the van.
• Cleanup, every time. We leave your hearth, floors, and surrounding area cleaner than we found it. Ashby carries ash right in the name. We don’t leave it on your rug.
• On-time arrivals. We show up in the window we give you. If something changes, a live person at (678) 263-7908 tells you before you’re left wondering.
• Honest pricing before work begins. The number we quote at the door is the number on your invoice. No surprise add-ons, no “while we’re in there” upsells.

Our Satisfaction Promise

If you’re not satisfied with the work, you don’t have to file a claim, wait on hold, or convince a call center that you deserve what you paid for. You call (678) 263-7908, you get a live person, and we make it right. That’s The Kingswell Way, and we follow it because it’s the standard Nathan Corliss, Owner, set for this Atlanta shop: say the price, show up in the window, leave it cleaner, put the guarantee in writing, come back if it fails.

We know you can’t watch a chimney sweep work. The flue is buried inside the masonry, and what happens up there is invisible from the couch. That’s why we document what we find and what we do. If you have a question at any point, ask. If something looks off after we leave, call. The 365-Day Done Right Promise isn’t a marketing line. It’s the reason we’ve been able to sweep chimneys across Atlanta for over two decades without chasing new customers with coupons.

Licensed & Insured Backing

A written guarantee is only as good as the company behind it. Ashby Chimney Atlanta carries the insurance and bonding that protects your home and our crew while we’re working on it. Anyone can print “guaranteed” on a flyer. Not everyone can back it with a licensed company that’s been in business since 2002 and answers the phone 24 hours a day, 7 days a week. When a technician steps onto your roof in Buckhead or squeezes into a crawlspace in East Atlanta, you know exactly who’s there: a background-checked, uniformed professional who works for us, not a subcontractor we’ve never met.

The Atlanta housing stock doesn’t make this easy. We see chimneys built in 1920s bungalows in Grant Park, 1970s ranches in Sandy Springs, and new construction in Brookhaven. Different masonry, different flue configurations, different failure points. The guarantee has to hold across all of them. Ours does, because we don’t guess. We inspect, we document, we price, and we stand behind the fix.

What The Guarantee Does NOT Cover

We’re straightforward about this because the guarantee means more when you know exactly what it is. The 365-Day Done Right Promise covers defects in our workmanship and the materials we install. It does not cover pre-existing chimney damage we flagged on your inspection and you chose not to address. It does not cover damage caused by chimney fires, lightning strikes, settling foundations, or changes you make to the fireplace after our work is complete. If a storm knocks your cap off in Marietta, that’s not a workmanship issue. If our cap install fails, that’s on us, and we fix it free.

We put this in writing on every job. No verbal assurances, no “trust me.” You get a copy of the guarantee with the scope of work, the guarantee period, and what triggers a free return visit. If you’re comparing chimney companies in Atlanta, ask the other guys for the same document. Most of them can’t produce one.

Why We Guarantee Work in Atlanta Specifically

Atlanta is hard on chimneys. The humidity swells masonry, the summer heat bakes mortar joints, and the wet winters force water into every hairline crack. Creosote builds faster in our climate because Atlanta homeowners actually use their fireplaces, and the hardwoods that burn here, oak and hickory, produce the kind of dense, tarry creosote that glazes flue walls. All of that means more repairs, and more repairs mean more chances for something to go wrong. Our guarantee exists because we know what this city does to a chimney over ten years. We don’t want our name on a repair that fails in two.

Whether you’re in Cabbagetown with a 1940s fireplace that hasn’t been swept since the Carter administration, or in Alpharetta with a gas log set that needs an annual inspection, the guarantee works the same way. Written price first, written guarantee at the end, free return if it fails.

How to Use the Guarantee

Keep the paperwork we leave with you. It has the date of service, the work performed, the materials used, and the guarantee period in plain English. If something fails inside that window, call (678) 263-7908. A live person answers, 24/7, no voicemail loops. Tell them what’s happening. We’ll schedule a return visit at no charge. If the fix is covered, you pay nothing. If we find a separate issue unrelated to our work, we’ll tell you what we found, show you the photos, and give you a written price before we touch anything. No pressure, no fear-selling, no “this is urgent” theater.

That’s the whole system. It’s boring and reliable, which is exactly what a guarantee should be. Nathan Corliss, Owner at Ashby Chimney Atlanta, has been doing it this way since 2002. Call (678) 263-7908 and you’ll understand why we don’t need to advertise the guarantee. Our customers do it for us.

Written by Nathan Corliss, Owner at Ashby Chimney Atlanta, serving Atlanta since 2002.